FAQs

Frequently Asked Questions

Q: How do I track my order?

A: First off we want to thank you for your order.

The easiest way to track your order is to login to your UB account and you can track your orders from there.

No account? that's ok you can set one up now. When you create a UB account you can view passed orders, track orders and be the first to know when your favorites are going on sale.

Rather not have an account? that's completely fine, you can refer back to the shipping confirmation email you would have been sent after submitting your order.

Q: When will I receive my order?

Uptown starts processing orders immediately after it has been submitted, If orders are place outside of regular store hours then it will be processed first thing the next business day. Please allow extra time if your order was placed during the weekend or a stat holiday.

For custom orders please allow up to 2 to 3 weeks after placing your order, the long wait time is due to the fact these items are custom and is NOT a regular stocked item. Pease note that these custom orders will be a final sale.

Due to COVID-19, we are following all health mandates and taking additional precautions to help ensure the safety of our customers. This may increase the time it takes to process and ship your order. We are working hard to get orders to you as quickly but safely as possible, we definitely appreciate your patience and understanding.

Q: What do I do if my package is lost or stolen in transit?

A: We really hope this never happens! If it does

If your package is lost or stolen, please contact us and we will work to resolve this issue.

If your package is marked as delivered by the courier and you did not receive your product, please contact the courier to see where they left it or if there was an issue delivering your product.

Q: What should I do if I received a damaged product?

A: Oh no…. Let us make it right.

If the item(s) in your shipment arrived damaged or has a manufactured defective. We require you to report this within 7 days of the product being delivered, please make sure you keep the original box, packing materials. Then I will ask that you take a few pictures of the defective or damaged product and contact us with the pictures. We will assist you on the next steps to resolving this.

Q: Do you offer FREE shipping?

A: You bet, we offer FREE standard shipping on orders over $100, after taxes, promos or sales.

Q: Do you ship Internationally?

A: Absolutely

We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back-end charges once the package has left.

Q: How do I cancel my order?

Uptown begins to process your order immediately after it has been submitted, to ensure we get your products into your hands as quickly as we can. As a result we are unable to change or cancel an order once it has been placed.

Q: Does Uptown Beauty test on animals?

A: ABSOLUTELY NOT.

Q: Can I buy a gift card?

A: Sure you can.

Q: Do your gift cards expire?

A: Yes they expire 5 years from date of purchase.